Warranty and Claims

NorDan provides a 30-year warranty against rot or fungus for an aluminium-clad timber window or door.

NorDan provides a 20-year warranty against rot or fungus for a timber window or door.

This is dependent upon correct fitting and adequate and appropriate maintenance.

In cases where fungus or rot would occur, NorDan will either rectify products or replace them with an equal product. The guarantee is limited to provision of the replacement product.

This warranty is provided on the following terms:

The warranty covers:

The provision of replacement parts subject to a valid claim under the warranty within 10 years* from date of delivery. In addition, for the first 5 years from the date of delivery, the labour cost associated with replacing defective goods is also covered. Simple works or repairs as determined by NorDan Vinduer Ltd. required under the warranty should be carried out by the purchaser. Parts required for such works, will be available from NorDan Vinduer Ltd. free of charge during the period of the warranty. In the unlikely event of failure, NorDan Vinduer Ltd. may at their discretion determine if the component will be repaired or replaced. For NorDan main entrance doorsets please refer to the product specific warranty in the external product brochure.

The warranty excludes:

• Any visible defects not notified to NorDan Vinduer Ltd. before installation.
• Any claims resulting from incorrect installation.
• The warranty does not cover repairs to products which have not been maintained in accordance with the NorDan Vinduer Ltd. maintenance guidelines provided.
• Damage caused to the product as a result of accident, misuse or negligence.
• Any costs associated with replacing defective goods after 5 years from date of delivery.
• Any costs associated with the means to gain access to consider claims or service claims, including: – cranes, lift, scaffolding, ladders or working platforms of any description.
• Any form of making good or redecoration associated with the fitting, repairing of goods & their surroundings or consequential damage.
• Factory pre-finishing.
• Damage caused by transportation if not recorded and notified to NorDan Vinduer Ltd. at the time of delivery.
• Any insulated glazing units not supplied by NorDan Vinduer Ltd. or any special glass subject to another manufacturer’s warranty.
• Glazing units not installed in the factory or by NorDan Vinduer Ltd. installers.
• Breakage resulting from thermal stress cracks will not be covered by the warranty more than 1 year after delivery. In addition breakage resulting from cracks will not be covered when caused by inappropriate specification and installation such as, but not limited to; – spandrel panels & similar unventilated areas, adjacent to shading or application of films to the glass.
• Any visual effects (as described in GGF datasheet 4.10) in the glazing unit which are not reported to NorDan Vinduer Ltd. within 6 months of installation.
• Breakages resulting from cracks are not covered if the glazing unit has not been installed in the factory or by NorDan Vinduer Ltd. Installers.
• Breakages resulting from cracks are not covered if the glazing unit has been removed and re-fitted other than by NorDan Vinduer Ltd. Installers.
• Breakages resulting from excessive structural movement or poor fitting of products which may lead to cracking of glass.
• The warranty does not cover damage due to swelling of components, any aesthetical discolouration or mould growth (including blue stain), resulting from exposure to excessive moisture or condensation either during or following installation.
• The warranty does not cover variations in the colour and grain of timber
• Discolouration or corrosion of ironmongery caused by harsh climatic conditions, inadequate cleaning or the use of inappropriate cleaning agents.
• Any product which has not been paid for in full
• If the original product is no longer in production when a valid warranty claim is made NorDan Vinduer Ltd. shall be entitled to provide a similar product or appropriate refund at their discretion.

* HomeGuard (H1) External Door: Door leaf is warrantied for 5 years from delivery date.

Any variation to the above terms and conditions must be recorded in writing between both NorDan Vinduer Ltd and the purchaser.